Privacy Policy

1. Introduction

visi4 ("we", "us", "our", or "visi4") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use the visi4 online gambling platform, website, mobile applications, and related services (collectively, the "Platform" or "Services").

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the visi4 Platform. By creating an account, accessing the Platform, or using our Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

We respect your privacy rights and are dedicated to transparent data practices. If you have any questions or concerns about how we handle your personal information, please contact our Data Protection team at [email protected].

2. Data Controller

For the purposes of applicable data protection laws, visi4 is the data controller responsible for your personal information. We determine the purposes and means of processing your personal data and are committed to ensuring that all data handling complies with relevant privacy regulations.

Our primary operational focus is the Indonesian market, and we tailor our data practices to respect the privacy expectations and regulatory requirements applicable to Indonesian residents while maintaining international best practices in data security.

3. Information We Collect

We collect various types of personal information to provide, maintain, and improve our Services, ensure platform security, comply with legal obligations, and deliver a personalized gaming experience. The categories of data we collect include:

3.1 Account Registration Information

When you create a visi4 account, we collect the following mandatory information:

• Personal Identification Data: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address (street, city, province, postal code)
• Account Credentials: Username, password (encrypted and stored securely)
• Identity Verification Documents: Government-issued identification (Indonesian KTP, passport, driver's license), proof of address documents, photographs for facial recognition verification

3.2 Financial and Transaction Information

To process deposits, withdrawals, and financial transactions, we collect:

• Banking Details: Bank account number, bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata), account holder name
• E-Wallet Information: E-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, LinkAja
• Payment Card Data: Card number (truncated), cardholder name, expiration date (full card details are processed by PCI-DSS compliant third-party payment processors and are never stored on visi4 servers)
• Transaction History: Deposit amounts, withdrawal amounts, transaction dates and times, transaction statuses, payment method used
• Source of Funds Documentation: Bank statements, payslips, or other documents verifying the legitimate origin of deposited funds (collected when required for anti-money laundering compliance)

3.3 Gaming and Activity Data

To operate the Platform, detect fraud, and improve user experience, we automatically collect:

• Betting History: All bets placed, stake amounts, odds, bet types, outcomes, winnings, losses
• Game Play Data: Games accessed, game duration, game outcomes, bonus usage, progressive jackpot participation
• Session Information: Login timestamps, logout timestamps, session duration, platform usage patterns
• Bonus and Promotion Tracking: Bonuses claimed, wagering progress, bonus terms acceptance, promotional email opt-in/opt-out preferences

3.4 Technical and Device Information

When you access the visi4 Platform, we automatically collect technical data including:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, device identifiers
• Connection Data: IP address, internet service provider, geographic location (city and country level based on IP address), connection type (Wi-Fi, mobile data)
• Cookies and Tracking Technologies: Session cookies, persistent cookies, local storage data, unique device identifiers (see Section 10 for detailed cookie information)
• Platform Interaction Data: Pages viewed, links clicked, features used, error logs, crash reports

3.5 Communications and Support Data

When you communicate with visi4, we retain records of:

• Customer Support Interactions: Live chat transcripts, email correspondence, phone call recordings (where permitted and with notice), support ticket history, complaint details
• Survey and Feedback Data: Responses to satisfaction surveys, product feedback, feature requests, testimonials
• Marketing Communications: Email open rates, click-through rates, unsubscribe requests, promotional preferences

3.6 Third-Party and Social Media Data

If you choose to link your visi4 account with third-party services or social media platforms (where available), we may collect profile information, friend lists, and other data permitted by the third-party platform's privacy settings and your consent.

4. How We Use Your Information

visi4 uses your personal data for the following legitimate business purposes:

4.1 Account Management and Service Delivery

• Creating, maintaining, and managing your visi4 account
• Verifying your identity, age, and eligibility to use gambling services
• Processing deposits, withdrawals, and financial transactions
• Providing access to sports betting markets, casino games, and other gambling products
• Calculating winnings, applying bonuses, and updating account balances
• Managing VIP tier status and delivering tier-specific benefits

4.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing underage gambling and enforcing age restrictions (21+ requirement)
• Detecting and preventing fraud, money laundering, terrorist financing, and other illegal activities
• Responding to legal requests, court orders, and regulatory inquiries
• Maintaining audit trails and transaction records as required by gambling regulators
• Enforcing our Terms and Conditions and other platform policies

4.3 Platform Security and Fraud Prevention

• Monitoring account activity for signs of unauthorized access, account takeover, or security breaches
• Detecting bonus abuse, multi-accounting, collusion, and other forms of platform manipulation
• Identifying patterns of problem gambling behavior to enable responsible gaming interventions
• Protecting the integrity of games and ensuring fair play for all Members
• Investigating disputes, chargebacks, and payment discrepancies

4.4 Customer Support and Communications

• Responding to customer inquiries, complaints, and support requests
• Providing technical assistance and troubleshooting account issues
• Sending transactional notifications (deposit confirmations, withdrawal updates, password resets)
• Delivering important account alerts and security warnings
• Conducting customer satisfaction surveys and collecting feedback

4.5 Marketing and Personalization (With Your Consent)

• Sending promotional emails about bonuses, tournaments, and new features (only if you have opted in)
• Personalizing game recommendations based on your gaming preferences and history
• Tailoring bonus offers to match your betting patterns and VIP tier
• Displaying targeted advertisements on the Platform and partner websites (where permitted)
• Inviting VIP members to exclusive events, hospitality experiences, and special promotions

4.6 Platform Improvement and Analytics

• Analyzing user behavior to improve platform design, navigation, and functionality
• Identifying popular games, betting markets, and features to optimize our product offering
• Conducting A/B testing of new features and user interface improvements
• Generating aggregated, anonymized statistics and reports (which do not identify individual users)
• Training customer support staff and improving service quality

5. Legal Basis for Processing

visi4 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contractual obligations to you under the Terms and Conditions, including providing gambling services, processing transactions, and managing your account.
• Legal Obligation: Processing is required to comply with applicable laws, regulations, and legal obligations, including KYC, AML, age verification, and responsible gaming requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, service improvement, and internal analytics, provided these interests do not override your privacy rights.
• Consent: For certain processing activities such as marketing communications, personalized advertising, and optional data collection, we obtain your explicit consent, which you may withdraw at any time.

6. How We Share Your Information

visi4 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients for legitimate business purposes:

6.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata), e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), card payment gateways (Visa, Mastercard processors)
• Identity Verification Services: KYC and AML compliance providers that verify your identity documents and screen for sanctions lists
• Gaming Suppliers: Software providers (Pragmatic Play, Evolution Gaming, Microgaming, etc.) that deliver casino games and live dealer content
• Cloud Hosting and Infrastructure: Servers, data centers, and cloud computing providers that host the visi4 Platform
• Customer Support Tools: Live chat platforms, ticketing systems, and CRM software used to manage customer communications
• Analytics and Marketing: Tools for website analytics, email marketing, and advertising measurement (subject to your consent where required)

All third-party service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

6.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulators, courts, or other governmental authorities when:

• Required by law, legal process, subpoena, or court order
• Necessary to comply with gambling licensing requirements and regulatory reporting obligations
• Required to investigate or prevent fraud, money laundering, or other illegal activity
• Necessary to protect the rights, property, or safety of visi4, our Members, or the public

6.3 Business Transfers

In the event that visi4 undergoes a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections outlined in this Privacy Policy.

6.4 Affiliates and Group Companies

We may share your information with affiliated companies within the visi4 corporate group for internal administration, security, fraud prevention, and service improvement purposes, provided that all affiliates adhere to this Privacy Policy.

7. Data Security

visi4 implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All sensitive data is encrypted in transit using 256-bit SSL/TLS encryption and encrypted at rest using industry-standard encryption algorithms
• Secure Authentication: Passwords are hashed and salted using strong cryptographic algorithms; two-factor authentication (2FA) is available for account security
• Access Controls: Personal data is accessible only to authorized personnel on a need-to-know basis; role-based access controls restrict internal data access
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect our infrastructure from cyberattacks
• PCI-DSS Compliance: Payment card data is processed through PCI-DSS compliant third-party processors; visi4 does not store full card details on our servers
• Regular Security Testing: Penetration testing, vulnerability assessments, and security code reviews are conducted regularly
• Employee Training: Staff members receive data protection and information security training
• Incident Response: We maintain a security incident response plan to address data breaches promptly and notify affected individuals as required by law

While we strive to protect your personal information, no method of internet transmission or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

8. Data Retention

visi4 retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Account Data: Retained for the duration of your account's active status and for a reasonable period thereafter to allow for account reactivation
• Transaction Records: Retained for a minimum of 7 years after the transaction date to comply with financial regulations and tax laws
• Identity Verification Documents: Retained for 7 years following account closure to meet AML and KYC regulatory requirements
• Communications and Support Records: Retained for 3-5 years for quality assurance, dispute resolution, and legal compliance
• Marketing Data: Retained until you withdraw consent or request deletion, or for up to 2 years of inactivity
• Technical Logs: Retained for 12-24 months for security monitoring, fraud detection, and system maintenance

Upon expiration of the applicable retention period, your personal data will be securely deleted or anonymized. If you request account closure, we will delete or anonymize your data in accordance with legal retention requirements.

9. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal information:

9.1 Right of Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data. You can access much of your account information directly through your visi4 account dashboard.

9.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data. You can update most account details yourself via your account settings, or contact customer support for assistance.

9.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected, or when you withdraw consent. Note that we may be required to retain certain data for legal or regulatory reasons.

9.4 Right to Restrict Processing

You have the right to request that we limit the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

9.6 Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time.

9.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

9.8 Right to Lodge a Complaint

If you believe that visi4 has violated your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, please contact our Data Protection team at [email protected] with your account details and a description of your request. We will respond to your request within the timeframe required by applicable law (typically 30 days).

10. Cookies and Tracking Technologies

visi4 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on return visits.

Types of Cookies We Use:

• Essential Cookies: Necessary for the Platform to function; enable core features like account login, session management, and security
• Performance Cookies: Collect anonymized data about platform usage to help us improve performance and identify errors
• Functionality Cookies: Remember your preferences (language, currency, display settings) to enhance user experience
• Marketing Cookies: Track your browsing behavior to deliver targeted advertising and measure campaign effectiveness (subject to your consent)

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impair certain platform functionality. For more information, refer to your browser's help documentation.

11. International Data Transfers

visi4 operates internationally and may transfer your personal data to servers and service providers located outside of Indonesia. When we transfer data internationally, we ensure that appropriate safeguards are in place, such as:

• Transferring data only to countries recognized as providing adequate data protection
• Using standard contractual clauses approved by data protection authorities
• Ensuring that service providers comply with internationally recognized data protection frameworks

By using the visi4 Platform, you acknowledge and consent to the international transfer of your personal data as described in this Privacy Policy.

12. Children's Privacy

visi4 services are intended exclusively for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and terminate the associated account.

Parents or guardians who believe that a minor has created an account on visi4 should contact us immediately at [email protected] so that we can take appropriate action.

13. Third-Party Links and Services

The visi4 Platform may contain links to third-party websites, services, or applications. This Privacy Policy applies only to visi4 and does not govern the privacy practices of third parties. We are not responsible for the privacy policies or data practices of external sites. We encourage you to review the privacy policies of any third-party services you access.

14. Changes to This Privacy Policy

visi4 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting a prominent notice on the visi4 Platform
• Sending an email notification to your registered email address
• Updating the "Last Updated" date at the top of this Privacy Policy

Your continued use of the Platform following notification of changes constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of our privacy practices.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact visi4:

• Email: [email protected] (Data Protection Team)
• Live Chat: Available 24/7 via the visi4 Platform
• Customer Support: Access support through your account dashboard

Our Indonesian-speaking data protection specialists are available to assist you with privacy-related inquiries and requests.